FAQ

Q: What types of equipment can I rent or buy from you?

A: We offer a wide range of equipment for both rental & purchase, including PCs, laptops, tablets, printers, all-in-one setups, keyboards, & mice.

Q: Should I rent or buy equipment?

A: Renting is ideal for short-term needs or temporary projects, while buying is best for long-term use. Consider your specific needs & how long you will need the equipment when making your decision.

Q: How do I place a rental or purchase order?

A: Browse our website, iIn select the items you need, & complete the order form. For customized solutions or assistance with purchasing, please contact us directly.

Q: Can I rent or buy equipment for both short-term & long-term periods?

A: Yes, we offer flexible options for both rentals & purchases. Choose the duration or model that fits your needs.

Q: What information do I need to provide for renting or buying equipment?

A: You will need to provide basic contact information & details about the equipment you wish to rent or buy.

Q: What is included in the rental or purchase fee?

A: The rental fee covers equipment use for the specified period, basic support, & necessary accessories. For purchases, the fee covers the equipment itself. Additional services or accessories may incur extra charges.

Q: What payment methods do you accept?

A: We accept various payment methods including credit/debit cards, bank transfers, online payment systems, & cash.

Q: Are there any hidden fees?

A: No hidden fees. All charges are clearly outlined during the process & in your rental or purchase agreement.

Q: How do I handle payment for additional services or late fees?

A: Additional charges for services or late returns will be billed separately. Details will be provided in your rental agreement or invoice.

Q: What is your cancellation policy?

A: You can cancel your rental or purchase reservation with notice as specified in our terms & conditions. Review our policy for details on any applicable fees or conditions.

Q: Do you offer delivery & pickup services?

A: Yes, we provide delivery & pickup services for an additional fee. Arrange these services during the order process.

Q: How are delivery & pickup charges calculated?

A: Charges are based on the delivery location & the size of the order. Specific costs will be provided during the process.

Q: What should I do if the equipment doesn’t arrive on time?

A: If there are delays, contact our support team immediately so we can assist with tracking & resolution.

Q: Can I schedule a specific delivery time?

A: We will do our best to accommodate your preferred delivery time. Please provide your preferred schedule when placing your order.

Q: What if I need to reschedule the pickup?

A: If you need to reschedule pickup, please contact us as soon as possible to arrange a new time.

Q: How do I prepare equipment for pickup?

A: Pack the equipment securely in the original packaging if available, & follow the return instructions provided. Our team will inspect the equipment upon pickup.

Q: What should I do if I encounter technical issues with rented or purchased equipment?

A: Contact our support team for assistance. We provide troubleshooting guidance & arrange for repairs if necessary.

Q: Is technical support included in the rental or purchase fee?

A: Basic technical support is included. Additional support services may be available for an extra fee.

Q: How can I get help with software issues?

A: For software issues, contact our support team who will assist with troubleshooting or provide guidance.

Q: What if the equipment needs repairs during the rental period?

A: We will arrange for repairs or replacements as needed. Inform us immediately if you encounter any issues.

Q: Are there any maintenance requirements for the equipment?

A: Please keep the equipment clean & handle it with care. Follow any additional maintenance instructions provided.

Q: How do I report a problem with the equipment?

A: Report any issues by contacting our support team via phone, email, or our website’s contact form.

Q: How do I return rented equipment?

A: Follow the return instructions provided at the end of your rental period. Pack the equipment securely & arrange for pickup if included in your service.

Q: What if I need to return equipment early?

A: Contact us to arrange an early return. Your rental fee may be adjusted based on the new return date.

Q: What happens if equipment is damaged or lost?

A: Notify us immediately. Depending on the damage or loss, you may be responsible for repair or replacement costs.

Q: Can I extend my rental period?

A: Yes, you can request an extension. Contact us to discuss the new rental period & any additional charges.

Q: What is your policy on late returns?

A: Late returns may incur additional fees. Please refer to our rental agreement for details on late return charges.

Q: How do I cancel a rental or purchase reservation?

A: To cancel, follow the procedure outlined in our terms & conditions. Contact us with your cancellation request & any necessary details.